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QA Dashboard
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Quality Assurance Overview

Monitor multi-site quality performance, compliance adherence, and coaching readiness with enterprise calibration, speech analytics, and corrective action tracking.

Review cycle: Dec 1 - Dec 19
Lead QA: Alicia Grant
Sites covered: 4 regions
Compliance score: 96.8%

QA Pulse

Reviews Completed
486
92% of monthly goal
Average QA Score
89.6
+2.1 vs last cycle
Auto-Fail Flags
9
2 escalated
Coaching Sessions
34
26 agents scheduled
Calibration Variance
1.9%
Within tolerance
Speech Analytics Coverage
92%
14,820 calls

Audit & Readiness

Review Queue
  • High Risk: FDCPA pacing 6 pending
  • Random weekly sample 14 pending
  • Agent escalation requests 8 pending
  • Customer dispute calls 4 pending
  • Regulatory complaints 2 due today
Coaching Focus

Top improvement areas

  • Verification script adherence 12 agents
  • Payment recap clarity 9 agents
  • Empathy & tone 6 agents
  • Wrap-up disposition accuracy 5 agents
  • Hardship offer documentation 4 agents
Compliance Highlights

Week-to-date

  • Do-not-call adherence 100%
  • Mini-Miranda coverage 98.4%
  • Call time windows 96.2%
  • Payment disclosure errors 3 events
  • Third-party consent 97.9%
Calibration Panel

Last session outcomes

  • Score alignment (team) 98.1%
  • Policy clarifications 3 updates
  • Sampling adjustments 2 in review
  • Critical defects 1 open
Corrective Action Log

Open items

  • Disclosure script update Due 12/22
  • Coaching follow-up audits 8 pending
  • Supervisor overrides 3 escalated
  • Repeat defect prevention In progress
Team Performance Mix

Weighted by call volume

  • Early stage collections 91.3
  • Late stage collections 87.6
  • Recovery & legal 85.2
  • Hardship servicing 92.1
Agent Scorecards
Agent Reviews Avg Score Coaching Status
Jennifer Martinez 18 94.2 1 session Excellent
Michael Chen 16 91.8 0 sessions Excellent
Sarah Williams 20 88.6 2 sessions On Track
David Thompson 14 84.3 3 sessions Focus
Olivia Brooks 12 82.9 2 sessions Remediate
Critical Findings
Case Finding Owner Severity Due
QA-2411 Incorrect payment disclosure Call Ops High Dec 21
QA-2407 Missing third-party consent Supervisor Medium Dec 23
QA-2398 Call time window violation Regional Lead Medium Dec 24
QA-2384 Incorrect disposition coding Team Coach Low Dec 28
Enterprise QA Command Center

Multi-region score governance, defect taxonomy, remediation tracking, and audit evidence with expanded sample coverage.

Review ID Agent Queue Score Defects Severity Reviewer Outcome Due
QA-2301 Agent B001 Late Stage 81 1 Medium QA West Coach Dec 13
QA-2302 Agent C002 Recovery 82 2 High QA Central Rework Dec 14
QA-2303 Agent D003 Hardship 83 3 Critical QA Audit Escalate Dec 15
QA-2304 Agent E004 Early Stage 84 4 Low QA East Pass Dec 16
QA-2305 Agent F005 Late Stage 85 0 Medium QA West Coach Dec 17
QA-2306 Agent G006 Recovery 86 1 High QA Central Rework Dec 18
QA-2307 Agent H007 Hardship 87 2 Critical QA Audit Escalate Dec 19
QA-2308 Agent I008 Early Stage 88 3 Low QA East Pass Dec 20
QA-2309 Agent J009 Late Stage 89 4 Medium QA West Coach Dec 21
QA-2310 Agent K010 Recovery 90 0 High QA Central Rework Dec 22
QA-2311 Agent L011 Hardship 91 1 Critical QA Audit Escalate Dec 23
QA-2312 Agent M012 Early Stage 92 2 Low QA East Pass Dec 24
QA-2313 Agent N013 Late Stage 93 3 Medium QA West Coach Dec 25
QA-2314 Agent O014 Recovery 94 4 High QA Central Rework Dec 26
QA-2315 Agent P015 Hardship 95 0 Critical QA Audit Escalate Dec 27
QA-2316 Agent Q016 Early Stage 96 1 Low QA East Pass Dec 12
QA-2317 Agent R017 Late Stage 97 2 Medium QA West Coach Dec 13
QA-2318 Agent S018 Recovery 98 3 High QA Central Rework Dec 14
QA-2319 Agent T019 Hardship 99 4 Critical QA Audit Escalate Dec 15
QA-2320 Agent U020 Early Stage 80 0 Low QA East Pass Dec 16
QA-2321 Agent V021 Late Stage 81 1 Medium QA West Coach Dec 17
QA-2322 Agent W022 Recovery 82 2 High QA Central Rework Dec 18
QA-2323 Agent X023 Hardship 83 3 Critical QA Audit Escalate Dec 19
QA-2324 Agent Y024 Early Stage 84 4 Low QA East Pass Dec 20
QA-2325 Agent Z025 Late Stage 85 0 Medium QA West Coach Dec 21
QA-2326 Agent A026 Recovery 86 1 High QA Central Rework Dec 22
QA-2327 Agent B027 Hardship 87 2 Critical QA Audit Escalate Dec 23
QA-2328 Agent C028 Early Stage 88 3 Low QA East Pass Dec 24
QA-2329 Agent D029 Late Stage 89 4 Medium QA West Coach Dec 25
QA-2330 Agent E030 Recovery 90 0 High QA Central Rework Dec 26
QA-2331 Agent F031 Hardship 91 1 Critical QA Audit Escalate Dec 27
QA-2332 Agent G032 Early Stage 92 2 Low QA East Pass Dec 12
QA-2333 Agent H033 Late Stage 93 3 Medium QA West Coach Dec 13
QA-2334 Agent I034 Recovery 94 4 High QA Central Rework Dec 14
QA-2335 Agent J035 Hardship 95 0 Critical QA Audit Escalate Dec 15
QA-2336 Agent K036 Early Stage 96 1 Low QA East Pass Dec 16
QA-2337 Agent L037 Late Stage 97 2 Medium QA West Coach Dec 17
QA-2338 Agent M038 Recovery 98 3 High QA Central Rework Dec 18
QA-2339 Agent N039 Hardship 99 4 Critical QA Audit Escalate Dec 19
QA-2340 Agent O040 Early Stage 80 0 Low QA East Pass Dec 20
QA-2341 Agent P041 Late Stage 81 1 Medium QA West Coach Dec 21
QA-2342 Agent Q042 Recovery 82 2 High QA Central Rework Dec 22
QA-2343 Agent R043 Hardship 83 3 Critical QA Audit Escalate Dec 23
QA-2344 Agent S044 Early Stage 84 4 Low QA East Pass Dec 24
QA-2345 Agent T045 Late Stage 85 0 Medium QA West Coach Dec 25
QA-2346 Agent U046 Recovery 86 1 High QA Central Rework Dec 26
QA-2347 Agent V047 Hardship 87 2 Critical QA Audit Escalate Dec 27
QA-2348 Agent W048 Early Stage 88 3 Low QA East Pass Dec 12
QA-2349 Agent X049 Late Stage 89 4 Medium QA West Coach Dec 13
QA-2350 Agent Y050 Recovery 90 0 High QA Central Rework Dec 14
QA-2351 Agent Z051 Hardship 91 1 Critical QA Audit Escalate Dec 15
QA-2352 Agent A052 Early Stage 92 2 Low QA East Pass Dec 16
QA-2353 Agent B053 Late Stage 93 3 Medium QA West Coach Dec 17
QA-2354 Agent C054 Recovery 94 4 High QA Central Rework Dec 18
QA-2355 Agent D055 Hardship 95 0 Critical QA Audit Escalate Dec 19
QA-2356 Agent E056 Early Stage 96 1 Low QA East Pass Dec 20
QA-2357 Agent F057 Late Stage 97 2 Medium QA West Coach Dec 21
QA-2358 Agent G058 Recovery 98 3 High QA Central Rework Dec 22
QA-2359 Agent H059 Hardship 99 4 Critical QA Audit Escalate Dec 23
QA-2360 Agent I060 Early Stage 80 0 Low QA East Pass Dec 24
QA-2361 Agent J061 Late Stage 81 1 Medium QA West Coach Dec 25
QA-2362 Agent K062 Recovery 82 2 High QA Central Rework Dec 26
QA-2363 Agent L063 Hardship 83 3 Critical QA Audit Escalate Dec 27
QA-2364 Agent M064 Early Stage 84 4 Low QA East Pass Dec 12
QA-2365 Agent N065 Late Stage 85 0 Medium QA West Coach Dec 13
QA-2366 Agent O066 Recovery 86 1 High QA Central Rework Dec 14
QA-2367 Agent P067 Hardship 87 2 Critical QA Audit Escalate Dec 15
QA-2368 Agent Q068 Early Stage 88 3 Low QA East Pass Dec 16
QA-2369 Agent R069 Late Stage 89 4 Medium QA West Coach Dec 17
QA-2370 Agent S070 Recovery 90 0 High QA Central Rework Dec 18
QA-2371 Agent T071 Hardship 91 1 Critical QA Audit Escalate Dec 19
QA-2372 Agent U072 Early Stage 92 2 Low QA East Pass Dec 20
QA-2373 Agent V073 Late Stage 93 3 Medium QA West Coach Dec 21
QA-2374 Agent W074 Recovery 94 4 High QA Central Rework Dec 22
QA-2375 Agent X075 Hardship 95 0 Critical QA Audit Escalate Dec 23
QA-2376 Agent Y076 Early Stage 96 1 Low QA East Pass Dec 24
QA-2377 Agent Z077 Late Stage 97 2 Medium QA West Coach Dec 25
QA-2378 Agent A078 Recovery 98 3 High QA Central Rework Dec 26
QA-2379 Agent B079 Hardship 99 4 Critical QA Audit Escalate Dec 27
QA-2380 Agent C080 Early Stage 80 0 Low QA East Pass Dec 12
QA-2381 Agent D081 Late Stage 81 1 Medium QA West Coach Dec 13
QA-2382 Agent E082 Recovery 82 2 High QA Central Rework Dec 14
QA-2383 Agent F083 Hardship 83 3 Critical QA Audit Escalate Dec 15
QA-2384 Agent G084 Early Stage 84 4 Low QA East Pass Dec 16
QA-2385 Agent H085 Late Stage 85 0 Medium QA West Coach Dec 17
QA-2386 Agent I086 Recovery 86 1 High QA Central Rework Dec 18
QA-2387 Agent J087 Hardship 87 2 Critical QA Audit Escalate Dec 19
QA-2388 Agent K088 Early Stage 88 3 Low QA East Pass Dec 20
QA-2389 Agent L089 Late Stage 89 4 Medium QA West Coach Dec 21
QA-2390 Agent M090 Recovery 90 0 High QA Central Rework Dec 22
QA-2391 Agent N091 Hardship 91 1 Critical QA Audit Escalate Dec 23
QA-2392 Agent O092 Early Stage 92 2 Low QA East Pass Dec 24
QA-2393 Agent P093 Late Stage 93 3 Medium QA West Coach Dec 25
QA-2394 Agent Q094 Recovery 94 4 High QA Central Rework Dec 26
QA-2395 Agent R095 Hardship 95 0 Critical QA Audit Escalate Dec 27
QA-2396 Agent S096 Early Stage 96 1 Low QA East Pass Dec 12
QA-2397 Agent T097 Late Stage 97 2 Medium QA West Coach Dec 13
QA-2398 Agent U098 Recovery 98 3 High QA Central Rework Dec 14
QA-2399 Agent V099 Hardship 99 4 Critical QA Audit Escalate Dec 15
QA-2400 Agent W100 Early Stage 80 0 Low QA East Pass Dec 16
QA-2401 Agent X101 Late Stage 81 1 Medium QA West Coach Dec 17
QA-2402 Agent Y102 Recovery 82 2 High QA Central Rework Dec 18
QA-2403 Agent Z103 Hardship 83 3 Critical QA Audit Escalate Dec 19
QA-2404 Agent A104 Early Stage 84 4 Low QA East Pass Dec 20
QA-2405 Agent B105 Late Stage 85 0 Medium QA West Coach Dec 21
QA-2406 Agent C106 Recovery 86 1 High QA Central Rework Dec 22
QA-2407 Agent D107 Hardship 87 2 Critical QA Audit Escalate Dec 23
QA-2408 Agent E108 Early Stage 88 3 Low QA East Pass Dec 24
QA-2409 Agent F109 Late Stage 89 4 Medium QA West Coach Dec 25
QA-2410 Agent G110 Recovery 90 0 High QA Central Rework Dec 26
QA-2411 Agent H111 Hardship 91 1 Critical QA Audit Escalate Dec 27
QA-2412 Agent I112 Early Stage 92 2 Low QA East Pass Dec 12
QA-2413 Agent J113 Late Stage 93 3 Medium QA West Coach Dec 13
QA-2414 Agent K114 Recovery 94 4 High QA Central Rework Dec 14
QA-2415 Agent L115 Hardship 95 0 Critical QA Audit Escalate Dec 15
QA-2416 Agent M116 Early Stage 96 1 Low QA East Pass Dec 16
QA-2417 Agent N117 Late Stage 97 2 Medium QA West Coach Dec 17
QA-2418 Agent O118 Recovery 98 3 High QA Central Rework Dec 18
QA-2419 Agent P119 Hardship 99 4 Critical QA Audit Escalate Dec 19
QA-2420 Agent Q120 Early Stage 80 0 Low QA East Pass Dec 20
QA-2421 Agent R121 Late Stage 81 1 Medium QA West Coach Dec 21
QA-2422 Agent S122 Recovery 82 2 High QA Central Rework Dec 22
QA-2423 Agent T123 Hardship 83 3 Critical QA Audit Escalate Dec 23
QA-2424 Agent U124 Early Stage 84 4 Low QA East Pass Dec 24
QA-2425 Agent V125 Late Stage 85 0 Medium QA West Coach Dec 25
QA-2426 Agent W126 Recovery 86 1 High QA Central Rework Dec 26
QA-2427 Agent X127 Hardship 87 2 Critical QA Audit Escalate Dec 27
QA-2428 Agent Y128 Early Stage 88 3 Low QA East Pass Dec 12
QA-2429 Agent Z129 Late Stage 89 4 Medium QA West Coach Dec 13
QA-2430 Agent A130 Recovery 90 0 High QA Central Rework Dec 14
QA-2431 Agent B131 Hardship 91 1 Critical QA Audit Escalate Dec 15
QA-2432 Agent C132 Early Stage 92 2 Low QA East Pass Dec 16
QA-2433 Agent D133 Late Stage 93 3 Medium QA West Coach Dec 17
QA-2434 Agent E134 Recovery 94 4 High QA Central Rework Dec 18
QA-2435 Agent F135 Hardship 95 0 Critical QA Audit Escalate Dec 19
QA-2436 Agent G136 Early Stage 96 1 Low QA East Pass Dec 20
QA-2437 Agent H137 Late Stage 97 2 Medium QA West Coach Dec 21
QA-2438 Agent I138 Recovery 98 3 High QA Central Rework Dec 22
QA-2439 Agent J139 Hardship 99 4 Critical QA Audit Escalate Dec 23
QA-2440 Agent K140 Early Stage 80 0 Low QA East Pass Dec 24
QA-2441 Agent L141 Late Stage 81 1 Medium QA West Coach Dec 25
QA-2442 Agent M142 Recovery 82 2 High QA Central Rework Dec 26
QA-2443 Agent N143 Hardship 83 3 Critical QA Audit Escalate Dec 27
QA-2444 Agent O144 Early Stage 84 4 Low QA East Pass Dec 12
QA-2445 Agent P145 Late Stage 85 0 Medium QA West Coach Dec 13
QA-2446 Agent Q146 Recovery 86 1 High QA Central Rework Dec 14
QA-2447 Agent R147 Hardship 87 2 Critical QA Audit Escalate Dec 15
QA-2448 Agent S148 Early Stage 88 3 Low QA East Pass Dec 16
QA-2449 Agent T149 Late Stage 89 4 Medium QA West Coach Dec 17
QA-2450 Agent U150 Recovery 90 0 High QA Central Rework Dec 18
QA-2451 Agent V151 Hardship 91 1 Critical QA Audit Escalate Dec 19
QA-2452 Agent W152 Early Stage 92 2 Low QA East Pass Dec 20
QA-2453 Agent X153 Late Stage 93 3 Medium QA West Coach Dec 21
QA-2454 Agent Y154 Recovery 94 4 High QA Central Rework Dec 22
QA-2455 Agent Z155 Hardship 95 0 Critical QA Audit Escalate Dec 23
QA-2456 Agent A156 Early Stage 96 1 Low QA East Pass Dec 24
QA-2457 Agent B157 Late Stage 97 2 Medium QA West Coach Dec 25
QA-2458 Agent C158 Recovery 98 3 High QA Central Rework Dec 26
QA-2459 Agent D159 Hardship 99 4 Critical QA Audit Escalate Dec 27
QA-2460 Agent E160 Early Stage 80 0 Low QA East Pass Dec 12
QA-2461 Agent F161 Late Stage 81 1 Medium QA West Coach Dec 13
QA-2462 Agent G162 Recovery 82 2 High QA Central Rework Dec 14
QA-2463 Agent H163 Hardship 83 3 Critical QA Audit Escalate Dec 15
QA-2464 Agent I164 Early Stage 84 4 Low QA East Pass Dec 16
QA-2465 Agent J165 Late Stage 85 0 Medium QA West Coach Dec 17
QA-2466 Agent K166 Recovery 86 1 High QA Central Rework Dec 18
QA-2467 Agent L167 Hardship 87 2 Critical QA Audit Escalate Dec 19
QA-2468 Agent M168 Early Stage 88 3 Low QA East Pass Dec 20
QA-2469 Agent N169 Late Stage 89 4 Medium QA West Coach Dec 21
QA-2470 Agent O170 Recovery 90 0 High QA Central Rework Dec 22
QA-2471 Agent P171 Hardship 91 1 Critical QA Audit Escalate Dec 23
QA-2472 Agent Q172 Early Stage 92 2 Low QA East Pass Dec 24
QA-2473 Agent R173 Late Stage 93 3 Medium QA West Coach Dec 25
QA-2474 Agent S174 Recovery 94 4 High QA Central Rework Dec 26
QA-2475 Agent T175 Hardship 95 0 Critical QA Audit Escalate Dec 27
QA-2476 Agent U176 Early Stage 96 1 Low QA East Pass Dec 12
QA-2477 Agent V177 Late Stage 97 2 Medium QA West Coach Dec 13
QA-2478 Agent W178 Recovery 98 3 High QA Central Rework Dec 14
QA-2479 Agent X179 Hardship 99 4 Critical QA Audit Escalate Dec 15
QA-2480 Agent Y180 Early Stage 80 0 Low QA East Pass Dec 16
QA-2481 Agent Z181 Late Stage 81 1 Medium QA West Coach Dec 17
QA-2482 Agent A182 Recovery 82 2 High QA Central Rework Dec 18
QA-2483 Agent B183 Hardship 83 3 Critical QA Audit Escalate Dec 19
QA-2484 Agent C184 Early Stage 84 4 Low QA East Pass Dec 20
QA-2485 Agent D185 Late Stage 85 0 Medium QA West Coach Dec 21
QA-2486 Agent E186 Recovery 86 1 High QA Central Rework Dec 22
QA-2487 Agent F187 Hardship 87 2 Critical QA Audit Escalate Dec 23
QA-2488 Agent G188 Early Stage 88 3 Low QA East Pass Dec 24
QA-2489 Agent H189 Late Stage 89 4 Medium QA West Coach Dec 25
QA-2490 Agent I190 Recovery 90 0 High QA Central Rework Dec 26
QA-2491 Agent J191 Hardship 91 1 Critical QA Audit Escalate Dec 27
QA-2492 Agent K192 Early Stage 92 2 Low QA East Pass Dec 12
QA-2493 Agent L193 Late Stage 93 3 Medium QA West Coach Dec 13
QA-2494 Agent M194 Recovery 94 4 High QA Central Rework Dec 14
QA-2495 Agent N195 Hardship 95 0 Critical QA Audit Escalate Dec 15
QA-2496 Agent O196 Early Stage 96 1 Low QA East Pass Dec 16
QA-2497 Agent P197 Late Stage 97 2 Medium QA West Coach Dec 17
QA-2498 Agent Q198 Recovery 98 3 High QA Central Rework Dec 18
QA-2499 Agent R199 Hardship 99 4 Critical QA Audit Escalate Dec 19
QA-2500 Agent S200 Early Stage 80 0 Low QA East Pass Dec 20
QA-2501 Agent T201 Late Stage 81 1 Medium QA West Coach Dec 21
QA-2502 Agent U202 Recovery 82 2 High QA Central Rework Dec 22
QA-2503 Agent V203 Hardship 83 3 Critical QA Audit Escalate Dec 23
QA-2504 Agent W204 Early Stage 84 4 Low QA East Pass Dec 24
QA-2505 Agent X205 Late Stage 85 0 Medium QA West Coach Dec 25
QA-2506 Agent Y206 Recovery 86 1 High QA Central Rework Dec 26
QA-2507 Agent Z207 Hardship 87 2 Critical QA Audit Escalate Dec 27
QA-2508 Agent A208 Early Stage 88 3 Low QA East Pass Dec 12
QA-2509 Agent B209 Late Stage 89 4 Medium QA West Coach Dec 13
QA-2510 Agent C210 Recovery 90 0 High QA Central Rework Dec 14
QA-2511 Agent D211 Hardship 91 1 Critical QA Audit Escalate Dec 15
QA-2512 Agent E212 Early Stage 92 2 Low QA East Pass Dec 16
QA-2513 Agent F213 Late Stage 93 3 Medium QA West Coach Dec 17
QA-2514 Agent G214 Recovery 94 4 High QA Central Rework Dec 18
QA-2515 Agent H215 Hardship 95 0 Critical QA Audit Escalate Dec 19
QA-2516 Agent I216 Early Stage 96 1 Low QA East Pass Dec 20
QA-2517 Agent J217 Late Stage 97 2 Medium QA West Coach Dec 21
QA-2518 Agent K218 Recovery 98 3 High QA Central Rework Dec 22
QA-2519 Agent L219 Hardship 99 4 Critical QA Audit Escalate Dec 23
QA-2520 Agent M220 Early Stage 80 0 Low QA East Pass Dec 24
QA-2521 Agent N221 Late Stage 81 1 Medium QA West Coach Dec 25
QA-2522 Agent O222 Recovery 82 2 High QA Central Rework Dec 26
QA-2523 Agent P223 Hardship 83 3 Critical QA Audit Escalate Dec 27
QA-2524 Agent Q224 Early Stage 84 4 Low QA East Pass Dec 12
QA-2525 Agent R225 Late Stage 85 0 Medium QA West Coach Dec 13
QA-2526 Agent S226 Recovery 86 1 High QA Central Rework Dec 14
QA-2527 Agent T227 Hardship 87 2 Critical QA Audit Escalate Dec 15
QA-2528 Agent U228 Early Stage 88 3 Low QA East Pass Dec 16
QA-2529 Agent V229 Late Stage 89 4 Medium QA West Coach Dec 17
QA-2530 Agent W230 Recovery 90 0 High QA Central Rework Dec 18
QA-2531 Agent X231 Hardship 91 1 Critical QA Audit Escalate Dec 19
QA-2532 Agent Y232 Early Stage 92 2 Low QA East Pass Dec 20
QA-2533 Agent Z233 Late Stage 93 3 Medium QA West Coach Dec 21
QA-2534 Agent A234 Recovery 94 4 High QA Central Rework Dec 22
QA-2535 Agent B235 Hardship 95 0 Critical QA Audit Escalate Dec 23
QA-2536 Agent C236 Early Stage 96 1 Low QA East Pass Dec 24
QA-2537 Agent D237 Late Stage 97 2 Medium QA West Coach Dec 25
QA-2538 Agent E238 Recovery 98 3 High QA Central Rework Dec 26
QA-2539 Agent F239 Hardship 99 4 Critical QA Audit Escalate Dec 27
QA-2540 Agent G240 Early Stage 80 0 Low QA East Pass Dec 12
QA-2541 Agent H241 Late Stage 81 1 Medium QA West Coach Dec 13
QA-2542 Agent I242 Recovery 82 2 High QA Central Rework Dec 14
QA-2543 Agent J243 Hardship 83 3 Critical QA Audit Escalate Dec 15
QA-2544 Agent K244 Early Stage 84 4 Low QA East Pass Dec 16
QA-2545 Agent L245 Late Stage 85 0 Medium QA West Coach Dec 17
QA-2546 Agent M246 Recovery 86 1 High QA Central Rework Dec 18
QA-2547 Agent N247 Hardship 87 2 Critical QA Audit Escalate Dec 19
QA-2548 Agent O248 Early Stage 88 3 Low QA East Pass Dec 20
QA-2549 Agent P249 Late Stage 89 4 Medium QA West Coach Dec 21
QA-2550 Agent Q250 Recovery 90 0 High QA Central Rework Dec 22