New Case Intake - Collections Toolkit

Operational Filters

Queue Routing

Region

Balance Range

Risk Band

Preferred Channel

Strategy

Midwest Auto Loans • Tier A 76 DPD Median 18 Cases / Collector Compliance Clear

Portfolio Intelligence

Risk & Recovery Signals

Expected Recovery

$12.4M

Next 30 days across 118 cases

Promise-to-Pay Rate

62%

Up 8% vs. last quarter

High Risk Watchlist

24 Accounts

Critical compliance review required

Digital Self-Cure

31%

Portal + SMS journey adoption

Account	Risk Flag	Collector	Last Touch	Next Step
ACC-4589103	Income Volatility	Maria Alvarez	10/28 • SMS Reminder	Offer bi-weekly plan
ACC-4591120	Broken PTP	Jordan Reed	10/26 • Call Attempt	Escalate to hardship
ACC-4593184	Collateral Risk	Camille Ross	10/24 • Field Visit	Asset verification

Case Overview

Case Identifiers

Case ID

Portfolio Segment

Delinquency Bucket

Priority Level

Case Origin

Customer Segment

Debtor Profile

Primary Contact

Full Name

Preferred Name

Primary Phone

Email

Mailing Address

Preferred Language

Employer / Business

Account Details

Loan Summary

Account Number

Product Type

Origination Date

Outstanding Balance

Last Payment

Interest Rate

Payment History Snapshot

Delinquency & Risk

Risk Indicators

Days Past Due

Collections Risk Score

Promise to Pay Date

Next Action Window

Risk Assessment Notes

Collection Strategy

Engagement Plan

Preferred Channel

Best Contact Window

Hardship Plan

Resolution Target

Collector Notes

Collateral & Compliance

Asset Snapshot

Collateral Asset

VIN

Asset Location

Estimated Value

Insurance Status

Lien Position

Supporting Documents

Attachments & Evidence

Last Statement

Hardship Letter

Collateral Photos

Payment Plan Proposal

Final Review

Submission Summary

Reviewer

Quality Check

Escalation Flag

Follow-Up Cadence