KPI Reporting
Review daily, weekly, and monthly collection performance metrics across teams, products, and channels.
KPI Highlights
Monthly Collections
$1.24M
Contact Rate
94.2%
Recovery Rate
43.7%
QA Score
87.4
Scheduled Reports
- Daily Performance Summary 8:00 AM
- Weekly Rollup Monday
- Month-End Close Dec 31
- Agency Performance Friday
Top Contributors
Collections MTD
- Jennifer Martinez $42.3K
- Michael Chen $38.9K
- Sarah Williams $36.8K
- David Thompson $34.6K
Trend Notes
Analyst insights
- Charge-off prevention improved 4% Positive
- Right-party contact dipped in Midwest Watch
- Digital payments driving recovery Positive
- New scripts reduced call time Impact
Report Library
| Report | Owner | Last Run | Delivery | Status |
|---|---|---|---|---|
| Daily Collections Snapshot | Analytics | Today 09:00 AM | Email + Slack | Sent |
| Weekly Contact Efficiency | Ops Strategy | Dec 15 | Sent | |
| Channel Mix Performance | Digital | Dec 18 | Dashboard | In Review |
| Regional Variance Report | Leadership | Dec 17 | Sent |