Agency Oversight
Comprehensive third-party agency performance monitoring with real-time placement workflows, compliance audits, SLA tracking, and vendor scorecard management. Automated alerts for policy violations and underperformance.
Action Required: Atlas Legal Services
Recovery rate dropped below 30% threshold (currently 28.4%). SLA compliance at 86.2%. Recommend performance review meeting within 5 business days and potential reduction in new placements.
Portfolio Health
Overall Recovery Rate
41.2%
Total Placement Balance
$8.4M
Compliance Score
94.8%
SLA Adherence
91.4%
Avg Days to First Payment
18.6
Active Complaints
14
Agency Scorecards
Northshore Recovery
Tier 1 | Grade A
Accounts
624
Balance
$1.8M
Recovery
48.2%
Compliance
98.4%
SLA
96.8%
Complaints
0
Summit Collections
Tier 1 | Grade A-
Accounts
548
Balance
$1.6M
Recovery
44.7%
Compliance
96.1%
SLA
94.2%
Complaints
1
Premier Credit Solutions
Tier 1 | Grade B+
Accounts
412
Balance
$1.2M
Recovery
42.1%
Compliance
95.8%
SLA
92.4%
Complaints
2
Harbor Point Services
Tier 2 | Grade B
Accounts
384
Balance
$1.1M
Recovery
38.4%
Compliance
93.2%
SLA
89.6%
Complaints
3
Cascade Recovery Group
Tier 2 | Grade B-
Accounts
296
Balance
$842K
Recovery
35.8%
Compliance
91.4%
SLA
88.2%
Complaints
2
Atlas Legal Services
Tier 3 | Grade C
Accounts
218
Balance
$764K
Recovery
28.4%
Compliance
88.6%
SLA
86.2%
Complaints
6
Detailed Performance
| Agency Name | Tier | Placed Accounts | Total Balance | Recovery Rate | Avg Days to Pay | Compliance | SLA Score | Complaints | Grade |
|---|---|---|---|---|---|---|---|---|---|
| Northshore Recovery | Tier 1 | 624 | $1,824,600 | 48.2% | 14.2 days | 98.4% | 96.8% | 0 | A |
| Summit Collections | Tier 1 | 548 | $1,612,400 | 44.7% | 16.8 days | 96.1% | 94.2% | 1 | A- |
| Premier Credit Solutions | Tier 1 | 412 | $1,247,200 | 42.1% | 18.4 days | 95.8% | 92.4% | 2 | B+ |
| Velocity Collections | Tier 1 | 365 | $1,124,800 | 40.8% | 19.6 days | 94.2% | 91.8% | 1 | B+ |
| Harbor Point Services | Tier 2 | 384 | $1,094,400 | 38.4% | 21.2 days | 93.2% | 89.6% | 3 | B |
| Cascade Recovery Group | Tier 2 | 296 | $842,400 | 35.8% | 23.8 days | 91.4% | 88.2% | 2 | B- |
| Meridian Financial | Tier 2 | 268 | $724,800 | 34.2% | 25.4 days | 90.8% | 86.4% | 3 | C+ |
| Titan Debt Solutions | Tier 2 | 242 | $686,400 | 32.6% | 26.8 days | 89.4% | 85.2% | 4 | C+ |
| Phoenix Recovery Partners | Tier 3 | 234 | $648,000 | 31.2% | 28.4 days | 88.6% | 84.8% | 5 | C |
| Atlas Legal Services | Tier 3 | 218 | $764,200 | 28.4% | 31.2 days | 88.6% | 86.2% | 6 | C |
| Apex Collections | Tier 3 | 186 | $524,800 | 26.8% | 34.6 days | 86.2% | 82.4% | 4 | C- |
| Omega Financial Recovery | Tier 3 | 152 | $442,400 | 24.2% | 38.4 days | 84.8% | 79.6% | 7 | D+ |
Compliance & SLA Monitoring
Active Compliance Issues
Requires attention
- Atlas Legal - Late cease & desist response Critical
- Omega Financial - Insurance cert expired Critical
- Phoenix Partners - FDCPA disclosure gaps High
- Titan Solutions - Over-contact frequency Medium
- Meridian - QA audit overdue 14 days Medium
- Cascade Group - Script disclosure missing Medium
Placement Pipeline
In-flight batches
- Batch 2025-12-20 (Early stage) 284 accounts | $824K
- Batch 2025-12-19 (Mid stage) 196 accounts | $542K
- Legal escalation queue 68 accounts | $314K
- Recall review pending 42 accounts | $186K
- Settlement offer batch 124 accounts | $418K
SLA Metrics
Contract adherence
- First contact within 48hrs 94.2%
- Weekly status reports 96.8%
- Payment posting < 24hrs 88.4%
- Dispute resolution < 30 days 82.6%
- Audit response < 5 days 76.2%