Manual Review

Prioritize and assign applications requiring underwriter review with SLA tracking.

Queue size: 234

Avg handle time: 8.5 min

Active reviewers: 12

Queue Pulse

High Priority

42

SLA 2 hrs

Awaiting Docs

58

Applicant response

Escalations

16

Supervisor review

Completed Today

74

+9% vs yesterday

Queue Categories

Income mismatch 64 cases
Thin file 52 cases
Fraud check 28 cases
Manual override 18 cases

Reviewer Load

Active assignments

Alex Morgan 21 cases
Priya Singh 19 cases
Leo Carter 17 cases
Mina Lopez 15 cases

SLA Health

Queue performance

Under 2 hrs 78%
2-4 hrs 17%
4+ hrs 5%
Breaches 3 cases

Manual Review Queue

Application	Reason	Owner	Priority	Next Step
#MR-892	Income mismatch	Alex Morgan	High	Request docs
#MR-887	Fraud review	Priya Singh	Critical	Call applicant
#MR-882	Thin file	Leo Carter	High	Manual decision
#MR-878	Override request	Mina Lopez	Medium	Supervisor sign-off