Byheir Wise - Lead Business Execution Consultant

About me

Transforming business operations through data, modernization, and automation across regulated environments.

Professional profile

Business execution and transformation leader

📍 Bear, Delaware 🏢 SLM Corporation (Sallie Mae Bank) 📅 April 2018 to present

I specialize in modernizing operations and data workflows in highly regulated financial services. I lead cross functional programs that turn fragmented processes into reliable data products and automation.

I support more than 1,000 users across critical contact center operations and own work that reduced manual reporting burden by 60 percent and cut compliance review times by 30 percent while moving teams from legacy tooling to cloud platforms.

Professional experience

Connecting strategy, engineering, and operations to deliver measurable change.

Engineer / Lead

Business execution projects

SLM Corporation (Sallie Mae Bank)

April 2018 to present

Led modernization programs supporting over 1,000 users across collections, fraud, credit, servicing, and education.
Drove CCFBS build across departments, aligning technical design with compliance and operations needs.
Improved compliance review cycle times by 30 percent through new workflows and dashboards.
Automated routine SAS jobs and shifted reporting to Snowflake and Power BI.
Reduced manual reporting effort by 60 percent through strategic automation and standard templates.
Owned migration from legacy platforms to cloud aligned solutions for contact center tooling.

Key technical outcomes

SLM Corporation (Sallie Mae Bank)

April 2018 to present

Built tailored reporting solutions, QA forms, and analytics aiding leadership and frontline agents.
Partnered with business leads to design workflows that fit real world agent behavior and constraints.
Delivered tooling that supports federal regulation adherence and internal policy controls.
Work within Agile delivery using Azure DevOps to manage SDLC and CI/CD pipelines.
Act as lead developer and escalation point for business critical forms and dashboards.
Built real time views that give leaders a clear picture of risk, performance, and demand.

Collector

SLM Corporation (Sallie Mae Bank)

June 2017 to March 2018

Worked directly in the contact center to understand agent workflows and customer behavior.
Built a strong base in regulatory rules, call handling standards, and data privacy controls.
Used that frontline experience to later shape the tools built for those same agents.
Managed sensitive customer data with consistent adherence to internal and external rules.

Skills and expertise

Blend of leadership, domain, and engineering skills used daily in delivery.

Leadership and strategy

Business execution Transformation programs Team leadership Agile and SDLC Stakeholder management Cross team alignment

Domain knowledge

Contact center operations Compliance and risk Collections and fraud Automation and workflow Legacy transitions Data products

Development stack

C# .NET JavaScript HTML / CSS Git

Data and analytics

SQL Server Snowflake Power BI SAS Operational reporting Dashboard design

Platforms and tooling

Azure DevOps CI / CD pipelines Cloud migration Environment management

Education

Bachelor degree Business Management Wilmington University

Interactive analytics dashboard

Sample metrics that mirror how I build Power BI views for business partners.

Total reports generated

2,847

Up 12 percent from last period

Time saved (hours)

1,240

About 60 percent efficiency gain

Compliance quality score

98.4

Stable and in target range

User satisfaction

4.8

High adoption and positive feedback

Manual hours removed across teams

320 Collections

450 Fraud

410 Credit

560 Servicing

Adoption trend

Let us talk

You can use this portfolio, my resume, and my work history as a starting point. I am open to roles that blend engineering, operations, and leadership.

byheirw@gmail.com

Location

Bear, Delaware (open to hybrid or remote)

LinkedIn profile on request